Today’s Business Environment leaves no room for slowdown. Customers are moving at lightning speed. They are keeping pace with racing technologies & staying informed about everything that’s going on. They expect their need to be met at the speed of an eye blink. The Big question is. How do Companies and organizations of all kinds run in this race and successfully retain their customers as well as acquire new ones

Course Objectives

  • Adopt a consistent, professional style when speaking with customers
  • Develop skills for engaging with customers and handling their enquiries effectively
  • Listen effectively, ask questions and summarize to respond fully to customer request
  • Identify ways they can add value to customer relationship and exceed expectations
  • Practice how to run customer service disappointment into a positive experience

Course Content

  • Defining Customer Service
  • Handling customer inquiries
  • Establishing customer needs and responding to requests
  • Handling work based customer requests
  • Service recovery
  • Complaint handling practice
  • Building customer relationships
  • Going an extra Mile
  • Applying the learning and next steps

At the end of the programs conclusion, Participants will have an understanding of what makes a good customer- service experience, How to deliver excellent customer service, How to deal with difficult customers and how to take care of themselves while taking care of others

Hotel Type
Own Premises/Offices or Hotel of Choice Executive Hotel